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HSP Support ServicesHSP is proud of the exceptional customer support services we provide for your company with our experienced Customer Support Specialists. In order to ensure timely, dependable and courteous service, a Customer Support Specialist is assigned to each of our customers. The Customer Support Specialist is responsible for coordinating all client activities, from implementation to training and ongoing customer support activities. Our well-trained Customer Support staff and one-on-one approach to customer service provides the level of service required in today's competitive healthcare environment. Our Customer Support Specialists will provide you with courteous and dependable support plus timely responses to your questions, problems and other service requests. You can contact Customer Support via e-mail or telephone: E-Mail:Send an e-mail 24 hours/day to customerservice@hspweb.comPhone:Support Services are available by phone Monday through Friday, 9:00 a.m. to 6:00 p.m. Eastern time by calling 1.800.244.8718 extension 103.On-Line:HSP’s Customer Support Speclists can instantly assist customers using on-line interactive support sessions live over the Web through GoToMyPC. Using any standard Web browser, our customer support staff can assist customers regardless of location.Customer Training Support:In addition to the training provided during implementation, HSP uses online tools that will allow you to learn how to use our products at your convenience. Join a MeetingSupport and Enhancement Policies2006 HSP Support Policy (Current)2008 Enhancement and Upgrade Policy (Current) |
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