Job Duties:
• First-level support for diagnosing computer, telephone, printer and software issues.
• Follow up with customers, provide documentation of results and see problems through to resolution.
• Support for the internal staff, including use of new technologies and desktop system maintenance. Remote support for HSP’s external staff.
• Installation & support of software on desktop/laptop computers, which includes but is not limited to HSP’s product suite and other third-party tools and applications.
• Install, configure, deploy and upgrade PCs, software and operating systems.
• Able to catalogue current and future hardware as well as adjust inventory accordingly.
• Familiar with MS Office Suite, SQL Server Management Studio and Windows IIS.
• Good understanding of windows operating system directory services, mobile devices and other tech products.
• Acquisition of technical knowledge of HSP’s products.
• Able to monitor processes, including builds of HSP software and run corrective actions accordingly.
• Communicate with external vendors.
• Preserve and grow knowledge of HSP and help desk procedures, products and services.
• Organized, punctual, excellent communication skills and custom service oriented required.