Web Portals:
iTransact™

iTransactâ„¢ provides a custom solution for website portals designed to support healthcare Payer administrative processes securely and efficiently. With seamless integration to the HSP Payer Suite, iTransact provides an efficient online interface that allows members, providers, employer groups and brokers to collaboratively conduct business and communicate through an electronically secure environment in real-time. With the iTransact portals your organization will be able to achieve reduced customer service call volumes and improve member and provider satisfaction.

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iTransact™allows members to:

  • Independently enroll and register a login account
  • Choose from two or more health plan benefits and see the results displayed side-by-side
  • View coverage plans that only require a specific copay amount
  • View a complete history of all related benefit items and accumulated benefit usage
  • Change coverage level, and make changes to or add dependents to a plan
  • Request ID cards and printing of temporary ID cards
  • Access claims and authorization status availability
  • View and/or print explanation of benefits details
  • Change primary care physicians
  • Access an online provider directory, including mapping feature
  • Communicate with plans and receive real-time updates
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iTransact™ allows providers to:

  • Automate responses to provider authorization requests
  • Access claims and authorizations status availability
  • View and/or print explanation of payment
  • Submit clinical data or other documentation with authorizations
  • Self-service transactions like member eligibility and benefit summaries